Below are two letters sent to a person by the Health Dept - regarding difficulties experienced with treatment for Mental Health.
One letter was written on 19 July 2010 the other on 24 July 2013 by the same person - a "Patient and Client Liaison Officer".
The letters are - apart from their dates - identical and both claim that a "written response will follow from the Chief Executive."
The patient says that no such response has ever followed.
The Mental Health Departmnent is supposed recently to have introduced a new improved procedure for patients making complaints but this seems to indicate that nothing has changed in fact.
Whether there is anything wrong with using standard format letters is not really the issue unless it means that complaints are simply disregarded in practice.
If the quality of these copies is poor - well we have done our best to scan and reproduce them here...![]()
